These terms cover this website. They are not the services agreement.
Important: nothing on this website is a contract, with one exception: Store Fix, the one time service in the section below, which is bought online and governed by that section. Every other service is provided only under a separate written agreement signed by both parties. If anything on this site conflicts with that agreement, the signed agreement governs.
You may read this site, and share or quote it with attribution. You may not scrape it at volume, attempt to disrupt it, or copy it wholesale as your own.
We work to keep this site accurate and current, but we provide it "as is" and without warranty. Descriptions of the service are summaries. The detail lives in the signed agreement.
Pricing. Our published rates, $1,650, $1,950 and $2,950 per month, are our standard rates at the date above. It is an indication, not a binding offer, and may change. The rate that applies to you is the one written into your agreement, and it does not change during your term.
Timelines. We do not publish a guaranteed start date. Any date discussed in an email is an estimate, and we will tell you plainly if we cannot meet it.
These are the complete terms behind the three commitments quoted on our home page. They are reproduced in the signed services agreement, which governs if the two ever differ. You can also request the full agreement before you buy, free, by emailing hello@opsbench.co.
No fee, deposit, card or signature is required to speak with us, receive a written scope, or meet the operator assigned to your account. The first invoice is dated the operator's first working day and is issued monthly in advance thereafter.
If you end the agreement in writing within fourteen calendar days of your operator's first working day, you pay only for the calendar days elapsed from that first day to the date of your written notice, calculated as the monthly fee divided by thirty and multiplied by the number of elapsed days. Any balance already paid is refunded within ten business days. This applies once, to the first operator assigned, and does not apply to fees for any later month.
If you tell us in writing within thirty calendar days of your operator's first working day that the fit is wrong, we will assign a replacement at no additional charge. You are not billed twice for any overlap. The remedy under this commitment is a replacement rather than a refund; the fourteen day exit above is the refund route. It does not cover work not performed because access, tools or information were not provided to us.
Either party may end the agreement on thirty days' written notice, for any reason or no reason. There is no minimum term, no setup fee, no deposit and no auto renewing annual commitment. We may change the fee on sixty days' written notice, and you may end the agreement rather than accept it.
We recruit and engage our operators in the Philippines, and they work your business hours. They are engaged and paid by us; they do not become your employees. They access your systems under your own administrator controls and credentials, which you can revoke at any time.
Both are digital downloads sold through Gumroad, Inc., the merchant of record, which takes the payment, issues the receipt and processes refunds. The Founder Filing Pack is a single file that runs in your own browser and applies published federal rules to the answers you type; nothing you enter is sent anywhere. The Shipping Cost Recovery Kit is a calculator, two letters and a sources page, in one download. Buyers of either receive every later edition on the same download link at no charge. If either is not worth the price to you, tell us within thirty days and we refund the full amount, no questions asked, requested through Gumroad, Inc.
Both are a company sharing its own experience and general information. They are not legal, tax, accounting or shipping advice, no attorney client or advisor relationship is created, and we do not review or advise on your specific position. Your own situation requires a licensed professional in your jurisdiction.
What it is. Store Fix is a one time service, priced at USD 199 and paid in advance by card through Stripe. It is the only service on this site that is bought without a separate signed agreement; this section is the agreement for it.
Scope. The items listed on the Store Fix page, performed inside the customer’s own Shopify admin on a staff login the customer creates, limits and controls. The first change of each kind (a product name, a policy text, a page edit) is sent to the customer for approval before the rest are made.
Time. The work is completed within five business days, counted from the business day on which we receive the staff login. Waiting on the customer’s approval of a first change pauses that clock.
Not included. Theme or design changes, new pages, advertising, SEO copy for the whole catalogue, app installation or configuration, order handling, customer support, and anything outside the Shopify admin.
Payment and refunds. Payment is for the work performed, not for any result on traffic or sales. Until the staff login has been sent to us, the customer may cancel and the payment is returned in full. Once the login has been received and work has started, no refund is offered; the first change of each kind is sent for approval before the rest are made. If we cannot start within five business days of receiving the login, the payment is returned in full.
Access and ownership. Every change belongs to the customer. The customer may remove the staff login at any time; removing it before the work is complete ends the service without refund.
Your data and your customers’ data. We work only inside the access the customer grants and only on the customer’s instructions. Customer and order data we see while working stays inside the customer’s systems; the only copy we keep is the one page summary we deliver, without personal details, and working notes are deleted within 30 days of delivery. The customer remains responsible for what their own store collects and publishes.
Corrections. If something we changed is wrong, tell us within 14 days of delivery and we correct it at no charge.
Law. This section is governed by the laws of the State of New Mexico, United States.
Emailing us does not create a client relationship or oblige either side to anything. That begins only when an agreement is signed.
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your use of this website. Liability relating to the services themselves is addressed in the services agreement.
These terms are governed by the laws of the State of New Mexico, USA, without regard to its conflict of law rules.
Opsbench LLC · 1209 Mountain Rd Pl NE, Ste R, Albuquerque, NM 87110, USA
hello@opsbench.co
What to do next. Opsbench puts one ecommerce operator on your hours, inside your own tools, from $1,650 a month for fifteen hours a week to $2,950 for full time, and nothing is due until their first working day.